Made for you.
Sent with care.
Every signet is made to order after you approve your proof, then delivered free, tracked and insured, with a signature at the door.
Made-to-order timing
| Step | Time |
|---|---|
| Your proof | Within 2 business days of your order. For a crest, within 2 business days of receiving your artwork. |
| Making, plain face | About 2–3 weeks after you approve your proof |
| Making, engraved face | About 3–4 weeks after you approve your proof |
| Photo of your finished ring | Sent to you before dispatch |
| Delivery | Usually 1–5 business days in Australia; 5–10 business days to New Zealand, the United States and Canada |
We give you an expected date with your proof. If you need your ring by a particular day, tell us before you order. We never promise same-day dispatch. Before Christmas we publish order-by dates each year.
Delivery
- Australia: free, tracked and insured for the full value, with a signature on delivery.
- New Zealand, the United States and Canada: free insured courier, tracked, with a signature on delivery.
- United Kingdom and Ireland: not yet. Gold sold in the UK must carry a UK hallmark, and we are arranging that first.
- Anywhere else: write to a jeweller before you order.
We email tracking when your ring leaves us. We can't redirect a parcel once it has been dispatched, so please check your delivery address at checkout.
Duties and taxes
- Australia: prices are in Australian dollars and include GST.
- United States: prices are in US dollars. A 12.5% US import duty is added and shown at checkout, so there is nothing more to pay on delivery. 9ct is not offered for US addresses; please choose 14ct or 18ct.
- New Zealand and Canada: prices are in US dollars, without Australian GST. Local taxes or import charges may be due on delivery.
Final sale
Every signet is made to order, for one person, so it is final sale once you approve your proof.
- Before you approve your proof, you can cancel for a full refund. Nothing has been cast.
- After you approve your proof, we don't offer change-of-mind returns, refunds or exchanges. That includes choosing a different design, gold, size or engraving.
Please check your size before you order. Our size guide will help.
Faults and our warranty
Your rights under the Australian Consumer Law are not affected by this policy. If your ring arrives faulty, damaged or not as described, contact us and we will repair, replace or refund it as the law requires. Workmanship faults are also covered by our warranty.
If the finished engraving doesn't match the proof you approved, we make your ring again.
We make each ring once, to order, and we don't offer polishing, repairs or re-engraving after delivery, beyond what our warranty and the law cover.
Damage or loss in transit
If tracking shows a problem, or your parcel arrives damaged, contact us promptly with your order number and photos. We will investigate the insured shipment and arrange the right remedy.
To reach us about an order, write to a jeweller. We reply within one business day.
Bring us the mark.
An old ring, a bookplate, a wax impression, or just a family name and a story. A jeweller will reply within one business day.